> For the complete documentation index, see [llms.txt](https://lookinbody.gitbook.io/guide/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://lookinbody.gitbook.io/guide/mx/account-management/payment.md).

# Subscriptions and payments

## Payment plans

LB Web supports automatic monthly or annual payments. Once you select your preferred payment method, your subscription will begin when you pay with the credit card information you provided during registration.

* Monthly payment (1-month subscription)
* Annual payment (1-year subscription)

<figure><img src="/files/qBAYkP96WTPv7oQAHNvc" alt=""><figcaption></figcaption></figure>

## Additional charges

### (1) Number of staff accounts

By default, a maximum of three accounts can be granted login privileges on the admin screen.

* **Free staff accounts**: up to 2
* **Sign up additional accounts**: Signing up more than 3 accounts will incur an additional cost per account, and additional fees may apply if the total number of accounts exceeds 50.

### (2) InBody Equipment

There is a maximum of one in-body equipment that can be added to LB Web per base.

* **Number of free InBody device connections**: 1
* **Connecting additional InBody equipment**: If you connect more than one piece of equipment, there is an additional cost per piece.

## Manage subscriptions

On the Payments tab, you can view payment details and purchase service subscriptions.

### (1) How to subscribe

1️⃣ Click Checkout > Purchase subscription

2️⃣ Enter the user's payment information

3️⃣ Confirm payment and pay with a credit card

4️⃣ Check your admin mailbox for payment notifications

{% hint style="info" %}

* New customers get 30 days free, which is not included in your payment.
* You can choose between automatic and one-time payments. Depending on the method you choose, your payment will be processed after the first month.
* When you sign up, register a payment method and choose a monthly or annual billing cycle, your first month is free.\
  After the first month, automatic payments will begin based on the cycle you selected.
  {% endhint %}

{% hint style="success" %}
Annual subscriptions are charged at the price of 10 months.
{% endhint %}

<figure><img src="/files/WIPSw2ZKrj0p9LqNeJyJ" alt=""><figcaption></figcaption></figure>

<figure><img src="/files/fnXegiVxQXhzi12DLfPb" alt=""><figcaption></figcaption></figure>

### (2) Check your payment history

You can easily view your payment details in the 'Payments' menu and see what you've paid to date and when your next payment is due. You may also incur additional charges outside of your regular payment depending on the number of employees or connected devices, so be sure to check your details. You can view your payment details in the 'Payments' menu.

If you have any issues with your payment, please contact Customer Support.

<figure><img src="/files/W1ey03EDoJDi4fAKU54O" alt=""><figcaption></figcaption></figure>

<figure><img src="/files/tmzMWZvBOGZo0TkssGQJ" alt=""><figcaption></figcaption></figure>

### (3) Subscription cancellation and refund policy

Details about canceling and refunding subscriptions can be found in the Paid Services Terms of Service. Here are some highlights

**1. Unsubscribe**

* You can cancel your subscription at any time. If you cancel, automatic payments will stop after the next billing date, and no refunds will be issued for previously paid amounts.
* To cancel, please contact Support.

**2. Refund policy**

* There are no refunds after the first payment, and you can cancel and request a refund after the first free month.
* If you want a refund while using the Service, you may be eligible for a partial refund depending on the length of time you used the Service and your status.
* For more information, see our Terms of Use.

**3. How to apply for a refund**

* If you want a refund, then you can contact Help Center for more information. Help Center will explain the refund process and terms.

Specific details can be found in the terms and conditions of your paid service, so be sure to read them.


---

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