> For the complete documentation index, see [llms.txt](https://lookinbody.gitbook.io/guide/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://lookinbody.gitbook.io/guide/en/faq.md).

# FAQ

### **1. Device Connection Management** <a href="#connect" id="connect"></a>

<details>

<summary><strong>How do I connect LookinBody with an InBody device?</strong></summary>

To connect LookinBody with an InBody device, an internet connection on the device is required.\
After connecting to the internet, go to the Cloud Service settings on the device and enter the device login ID and password issued when you first signed up for LookinBody on the LookinBody account login screen.

Once connected, you can check the device connection status in LookinBody \[Settings > Connected Devices].

</details>

<details>

<summary><strong>Can I connect multiple InBody devices to LookinBody?</strong></summary>

Yes, you can connect multiple InBody devices to a single LookinBody account.\
When multiple devices are connected, all measurement data taken on each InBody device will be sent to LookinBody and can be used for member management and data analysis.

Please note that connecting additional InBody devices may incur extra charges based on the number of devices added.\
Before connecting, be sure to review the pricing policy. Details on additional fees and how they are applied can be found in the LookinBody Billing menu.

</details>

<details>

<summary><strong>What is the difference between the cloud icon only and the cloud + LB icon on the InBody device screen?</strong></summary>

When only the cloud icon is displayed on the InBody device screen, the device is set to use the cloud service only and is not logged in to LookinBody.

* **Cloud icon only:** Measurement results can be viewed in the InBody app, but LookinBody features are not available.

When both the cloud + LB icons are displayed, the device is logged in to LookinBody and fully connected.

* **Cloud + LB icons:** The device is connected to LookinBody, and all LookinBody features are available and can be used normally.

</details>

<details>

<summary><strong>Can I connect an InBody device purchased in the past to LookinBody?</strong></summary>

Yes, you can connect your InBody device to LookinBody if it is one of the supported models listed below.\
Only specific InBody models are compatible with LookinBody, so please check whether your device is included in the supported model list before attempting to connect.

* BWA2.0, InBody970, InBody770, InBody670, InBody570, InBody370S, InBody270

</details>

<details>

<summary><strong>How can I check whether an InBody device is connected to or disconnected from LookinBody?</strong></summary>

Log in to LookinBody with an administrator account, then go to \[Settings > Connected Devices] to view the current connection status of your InBody devices.

When an InBody device is properly connected, completing an InBody test will trigger an InBody test completion screen in LookinBody, where you can immediately view the measurement results.

</details>

<details>

<summary><strong>Is there an additional cost if an InBody device upgrade is required?</strong></summary>

For inquiries regarding upgrade costs, please contact the InBody Customer Support Center at \[<inbody@inbody.com>].

</details>

***

### **2. InBody Test**

<details>

<summary><strong>Can I perform an InBody test while the network is turned off?</strong></summary>

Yes, you can perform an InBody test even when the network is turned off.\
However, in this case, personal information will not be entered automatically and must be input manually.

Once the test is completed and the network connection is restored, the InBody results will be available in LookinBody and the InBody app.

</details>

<details>

<summary><strong>What happens if I delete the automatically entered mobile phone number during an InBody test?</strong></summary>

For members registered in LookinBody, even if the automatically entered mobile phone number is deleted before the test, the InBody results will still be displayed normally in both LookinBody and the InBody app.

</details>

<details>

<summary><strong>What happens if I keep the member number the same but change the mobile phone number during an InBody test?</strong></summary>

Since matching is based on the member number, even if the mobile phone number is changed during the test, the updated phone number will be saved for that member in LookinBody, and the InBody test results will be displayed normally.

However, in the InBody app, the member must log in using the updated mobile phone number to view the corresponding InBody test results.

</details>

<details>

<summary><strong>Does personal information appear automatically when I enter the member number during an InBody test?</strong></summary>

Yes. For members registered in LookinBody, entering the member number during an InBody test will automatically display the member’s registered personal information.

</details>

<details>

<summary><strong>Where does the personal information that appears automatically come from when I enter a member number during an InBody test?</strong></summary>

When a member number is entered during an InBody test, the automatically displayed personal information is retrieved from the member data registered in LookinBody.

LookinBody serves as the primary data source, and this information is not stored separately on the InBody device.

</details>

<details>

<summary><strong>I want to change the items on the right side of the InBody result sheet.</strong></summary>

After logging in with an administrator account, go to Setup > Outputs /Interpretations for Result Sheets.\
From this menu, you can select the items and explanations that are printed on the right side of the InBody result sheet.

The numbers shown in parentheses next to each item or explanation indicate the amount of space that item occupies on the result sheet.\
When making selections, please refer to the available space shown at the top of the result sheet preview image.

</details>

<details>

<summary><strong>What is the QR code on the InBody result sheet?</strong></summary>

The QR code is a feature that allows users to easily save InBody results in the InBody app.\
By scanning the QR code printed on the InBody result sheet using the QR scan feature in the InBody app, the corresponding InBody data is automatically saved to the app.

The QR code can be set as one of the right-side items on the result sheet, and when enabled, it will be printed on the result sheet.

Please note that only selected items are included in the InBody results saved via the QR code.

</details>

***

### **3. Member / Data Management**

<details>

<summary><strong>Can members still view their InBody results after changing their mobile phone number?</strong></summary>

Yes, they can.

If a member changes their mobile phone number, the InBody results can be viewed normally as long as the mobile phone number is updated in both the InBody app and LookinBody.

* **Member (InBody app):**\
  Go to InBody app > More > Member Information > Mobile Phone Number and update it to the new number.
* **Administrator (LookinBody):**\
  Search for the member in LookinBody, then update the mobile phone number in the Edit Member Information screen.

**※ Important**\
If the mobile phone number is updated in only one system (either the InBody app or LookinBody), new InBody results will not appear in the InBody app.\
Be sure to update the mobile phone number in both systems.

</details>

<details>

<summary><strong>What happens if the height entered on the device differs from the height stored in LookinBody during an InBody test?</strong></summary>

The new height value entered on the device will be saved.\
During the InBody test, the height entered on the device updates the height information in LookinBody.

However, this updated height value is not automatically reflected in the member information in the InBody app.

</details>

<details>

<summary><strong>Members cannot view their InBody results in the InBody app.</strong></summary>

Please check the following:

* **Mobile phone numbers do not match**\
  If the mobile phone numbers registered in LookinBody and the InBody app are different, the results will not be displayed.\
  Make sure the same mobile phone number is entered in both systems, excluding hyphens (-).
* **Incorrect mobile phone number format**\
  The mobile phone number must be entered without hyphens (-) and accurately.
* **Only one side was updated**\
  If the mobile phone number was changed in only one system (either the InBody app or LookinBody), new InBody results cannot be viewed.\
  Be sure to update the mobile phone number in both the InBody app and LookinBody so they match exactly.

</details>

<details>

<summary><strong>Some member information appears as asterisks (*) in the member list.</strong></summary>

This means that Data Masking is enabled.

When Data Masking is activated in Setup, the following information is displayed as asterisks (\*) in both LookinBody Web and Excel downloads:

* Member name
* Member number
* Mobile phone number

The asterisk (\*) display is a security measure to prevent exposure of personal information.\
If enhanced privacy protection is required, please enable the Data Masking setting.

Data Masking options in Settings

* Select \[Yes]: Part of the member information is masked with asterisks (\*).
* Select \[No]: Full member information is displayed.

</details>

<details>

<summary><strong>What is Member Group / Medical History Settings?</strong></summary>

This is a feature that allows you to classify and manage members based on specific groups or medical history criteria.

By using Member Group settings, you can:

* View body composition statistics by group
* Send bulk messages to selected groups
* Manage members more efficiently for tasks such as InBody result sheet printing

</details>

<details>

<summary><strong>What is Temporary Saved Data?</strong></summary>

Temporary Saved Data is automatically created when the member information entered during an InBody test does not fully match the existing member information stored in LookinBody.

Because the data is not yet accurately matched to an existing member, it appears as “Action Required” under the \[Unsaved Results] tab at the top of the member list.

In this tab, you can compare the member information in the temporary data with existing member records.\
Once you process and save it as an existing member, the InBody test results can be viewed normally.

</details>

<details>

<summary><strong>Can I view InBody results measured with home-use InBody devices (Dial, Band) in LookinBody?</strong></summary>

Yes, you can.

By completing the steps below, InBody results measured with home-use InBody devices (Dial, Band) can also be viewed in LookinBody:

1. In LookinBody, go to \[Setup > Display of InBody App Integration Data] and set “Home-use device measurement data” to Display.
2. In the Member List, search for the member whose home-use InBody data you want to view, then click the \[Request] button to request data access permission from the member.
3. Once the member approves the access request in the InBody app, you will be able to view that member’s home-use InBody test results in LookinBody.

**※ Important**\
Home-use InBody data cannot be viewed without the member’s consent.

</details>

<details>

<summary><strong>Can data be merged if the same member is registered under different member numbers?</strong></summary>

Yes, it is possible.

1. In the Member List, click the \[Copy Results] button located at the bottom right.
2. Select the member to copy data from (source) and the member to receive the data (target). The selected InBody data will be copied and moved to the target member.
3. After the data transfer is complete, delete the member record that is no longer in use to finish merging the member data.

Once these steps are completed, the member data will be successfully merged into a single record.

</details>

<details>

<summary><strong>Can members still view their InBody results in the InBody app after changing their smartphone?</strong></summary>

Yes, they can.

InBody results are stored on a cloud server, not on the smartphone itself.\
After installing the InBody app on a new smartphone, logging in with the previously used mobile phone number will allow members to view all of their existing InBody results.

Important notes when the mobile phone number has changed

* Be sure to log in first with the existing mobile phone number, then change the phone number within the app. This ensures continuity of existing InBody data.
* If a member signs up again as a new account due to a phone number change, merging with existing data may be difficult.

Please take extra care to follow the correct steps when the mobile phone number has changed.

</details>

<details>

<summary><strong>If an InBody result is deleted in LookinBody, will it also be removed from the InBody app?</strong></summary>

No.

Even if an InBody result is deleted in LookinBody, the member can still view that result in the InBody app.\
Likewise, if a member deletes an InBody result in the InBody app, the result will remain available in LookinBody.

However, please note that once data is deleted in either service, it cannot be recovered.\
Be sure to proceed with caution when deleting InBody results.

</details>

<details>

<summary><strong>Is there a way to permanently delete InBody data?</strong></summary>

Yes, there is.

If InBody data is deleted in LookinBody and the member also deletes the same InBody data in the InBody app, the data will be permanently deleted and can no longer be viewed or recovered.

Since data deletion is irreversible, please make sure to review carefully before proceeding.

</details>

<details>

<summary><strong>Can I upload past InBody test data to LookinBody that was measured before connecting the device?</strong></summary>

Yes, you can.

After downloading past test data from the InBody device, you can upload that data to LookinBody.

</details>

<details>

<summary><strong>Is the mobile phone number uploaded when data copied from an InBody device is uploaded to LookinBody?</strong></summary>

No.

In accordance with personal data protection policies, mobile phone number information is excluded and is not uploaded when importing data from an InBody device into LookinBody.

</details>

<details>

<summary><strong>Can InBody data measured during the LookinBody free trial be transferred to LB120 after the trial ends?</strong></summary>

Yes, it can.

InBody data measured during the free trial period is also stored on the InBody device itself.\
After the trial ends, once you connect the InBody device to LB120, you can transfer and continue using the InBody data that was measured during the free trial period in LB120.

</details>

***

### **4. Subscription & Payment**

<details>

<summary><strong>Where can I check my subscription expiration date?</strong></summary>

You can check your LookinBody subscription expiration date by clicking the profile image at the bottom left of the screen, or by going to the \[Payment] menu in the left-hand navigation, where the scheduled subscription expiration date is displayed.

</details>

<details>

<summary><strong>What happens to customer data if I cancel my LookinBody subscription?</strong></summary>

Even if you cancel your LookinBody subscription, customer data is not deleted immediately.\
However, while the subscription is inactive, access to LookinBody and data viewing will be restricted.

Customer data is retained for a certain period. If you renew the subscription and complete payment, you will be able to access and view your existing InBody data again in LookinBody.

Regardless of the LookinBody subscription status, members can continue to view their original InBody results in the InBody app.

</details>

<details>

<summary><strong>Is there a limit to the number of InBody devices that can be connected to LookinBody?</strong></summary>

There is no limit to the number of InBody devices that can be connected to LookinBody.\
However, additional fees may apply depending on the number of devices connected.

For detailed pricing policies and your current usage status, please check the \[Payment] screen in the left-hand menu of LookinBody.

</details>

<details>

<summary><strong>Is there a limit to the number of staff accounts that can be added to LookinBody?</strong></summary>

There is no limit to the number of staff accounts that can be added to LookinBody.\
However, additional fees may apply depending on the number of staff accounts added.

For detailed pricing policies and your current usage status, please check the \[Payment] screen in the left-hand menu of LookinBody.

</details>

<details>

<summary><strong>I want to change my payment information.</strong></summary>

You can change your payment information from the \[Payment] menu on the left side of the LookinBody main screen.

</details>

<details>

<summary><strong>I want to cancel my subscription.</strong></summary>

Subscription cancellations can be requested through Customer Support.\
If you wish to cancel your subscription, please contact Customer Support.

* For monthly subscriptions, cancellations requested within 7 days of the payment date
* For annual subscriptions, cancellations requested within 30 days of the payment date

…will be refunded after deducting the amount for the days used.

※ If the cancellation request is made after these periods, no refund will be issued.

</details>

<details>

<summary><strong>What is the refund policy?</strong></summary>

Refunds are available only if requested within a certain period after payment.

* For monthly subscriptions, request a refund within 7 days of payment.
* For annual subscriptions, request a refund within 30 days of payment.

The refund will be processed after deducting the amount corresponding to the days used.

※ Refunds cannot be issued if the request is made after the allowed period.

For more details on payment and refund policies, please refer to the “Paid Service Terms” on the Subscription Payment screen.

</details>

***

### **5. Account Information**

<details>

<summary><strong>What is the difference between an administrator account and a staff account?</strong></summary>

* **Administrator Account**\
  This is the primary account representing the facility and there is only one per facility.\
  It is typically used by the owner, center director, or general manager, and allows full access to LookinBody settings and management.
* **Staff Account (Instructor / Employee)**\
  These accounts are used by instructors, counselors, trainers, or other staff members, and multiple staff accounts can be created per facility.\
  Staff accounts are created and managed by the administrator and can only access features within the permissions set by the administrator.

</details>

<details>

<summary><strong>Can I change the account name (Business name)?</strong></summary>

Yes, you can.

Click the profile icon at the bottom left, then go to \[Edit Account > Business Information].\
On this screen, click the \[Edit] button to activate the input fields, enter the new facility name, and click \[Save]. The change will take effect immediately.

</details>

<details>

<summary><strong>Can I change my login ID?</strong></summary>

* **Administrator Account:** The login ID cannot be changed directly.\
  If you wish to change the administrator login ID, please contact Customer Support.
* **Staff Account:** The login ID can be changed.
  1. Log in with the staff account you want to change.
  2. Click the profile icon at the bottom left and go to \[Edit Account].
  3. Click \[Edit] to activate the input field, modify the login ID, and click \[Save].

After changing the login ID, you will be automatically logged out and must log in again using the new ID.

</details>

<details>

<summary><strong>How do I add a staff account?</strong></summary>

You can add a staff account from the “Staff Management” menu on the left side of the LookinBody main screen.\
Click the \[+ Register New Staff] button at the top right of the Staff Management screen to add a new staff account.

</details>

***

### **6. Troubleshooting**

<details>

<summary><strong>I tried to log in to LookinBody on the InBody device, but error 0014 (0006) appears and I cannot log in.</strong></summary>

Error 0014 (0006) occurs when the InBody device is already registered to another LookinBody account.\
If the device is already linked to an account, it cannot log in with a new LookinBody account.

To change or unlink the account associated with the device, please contact Customer Support at \[<inbody@inbody.com>].

</details>

<details>

<summary><strong>The InBody device cannot find Wi-Fi.</strong></summary>

InBody devices only support 2.4GHz Wi-Fi and do not support 5GHz Wi-Fi.\
If the Wi-Fi at your installation site provides only a 5GHz band and does not support 2.4GHz, the InBody device will not be able to search for or connect to Wi-Fi.

In this case, it is recommended to use a router that supports both 2.4GHz and 5GHz bands or to use a wired network connection.

</details>

<details>

<summary><strong>I performed an InBody test, but the data does not appear in LookinBody.</strong></summary>

For InBody data to appear in LookinBody, the InBody device must be properly connected to LookinBody.

If the device is already connected, the issue may be due to mismatched member information.\
If some of the member information entered during the test does not match the member information stored in LookinBody, the data will be saved as Temporary Saved Data, and the InBody results may not appear.

You can check Temporary Saved Data by clicking the “Temporary Saved Data” tab at the top of the member list.\
Compare the member information in the temporary data with the existing member information in LookinBody, and save it as the existing member to view the InBody results in LookinBody.

</details>

<details>

<summary><strong>Some members cannot view their InBody results in the InBody app.</strong></summary>

To view InBody results in the InBody app, the mobile phone number entered during the InBody test must match the mobile phone number registered in the InBody app.\
Please ensure that the mobile phone number was entered correctly during the test.

Additionally, if some of the member information entered during the test does not match the information stored in LookinBody, the InBody results may be saved as Temporary Saved Data and may not appear in the InBody app.

You can check Temporary Saved Data by clicking the “Temporary Saved Data” tab at the top of the member list.\
Compare the member information in the temporary data with the existing member information in LookinBody, and save it as the existing member to enable the InBody results to appear in the InBody app.

</details>

<details>

<summary><strong>I was able to view the original InBody result sheet in the InBody app, but it suddenly does not appear.</strong></summary>

If the corresponding InBody result was deleted in LookinBody, the original result sheet will no longer be available in the InBody app.\
Additionally, if the LookinBody subscription has expired, the original InBody result sheet may also not be displayed in the InBody app.

Please check the status of your LookinBody subscription and whether the InBody results have been deleted in LookinBody.

</details>

<details>

<summary><strong>If LB120 data is uploaded to LookinBody, can past data be viewed in the InBody app?</strong></summary>

Yes.

If the mobile phone number entered during the InBody test matches the mobile phone number registered in the member’s InBody app, past InBody data from LB120 can be viewed in the InBody app.

</details>

<details>

<summary><strong>Can the InBody app be installed on a tablet?</strong></summary>

No. The InBody app does not support tablets and cannot be installed on them.

</details>

<details>

<summary><strong>A member completed an InBody test, but the InBody test SMS was not sent.</strong></summary>

InBody test SMS messages are sent only if the SMS service is enabled in LookinBody Setup.\
Please check the SMS service settings in the environment configuration.

**Additionally:**

* Members who have the InBody app installed will not receive SMS messages.
* SMS messages are sent only to members who do not have the InBody app installed.

</details>

<details>

<summary><strong>The InBody results seem inaccurate.</strong></summary>

InBody is a sensitive device, and results may vary depending on the testing environment or the member’s condition.

For accurate measurements, please ensure that all pre-test guidelines and precautions are followed before conducting the InBody test.

</details>


---

# Agent Instructions
This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com.

## Querying This Documentation
If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://lookinbody.gitbook.io/guide/en/faq.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.